Return and Exchange Policy: Now you can enjoy the shopping experience without worry from Atarah.com store — as we have facilitated the return policy and made it more transparent to ensure the satisfaction of our dear customers. Atarah.com guarantees you no reason to think or hesitate before purchasing any item you desire, because our goal is to make the shopping process enjoyable, easy, and comfortable for you. Therefore, we will address the most possible questions you might face: - What if I receive a damaged or unusable item? - What if I receive the wrong item? - What if the size is incorrect? All you need to do is contact us via email: or contact the number wa.me/966549666018 via WhatsApp with the order number and a picture of the actual product, along with the reason for the return. After receiving your message, we will send a shipping label to your email, and all you have to do is: print the label, attach it to the package, and deliver it to the nearest shipping company office. First: Shipping and Delivery Policy: The customer must provide a clear and detailed address on the map, including building or villa or apartment number, street name, city, and postal code. The phone number and the name of the recipient or authorized person to receive must also be included. The store prepares and delivers orders quickly within 1 to 3 working days from the order date, depending on the shipping and delivery company chosen by the customer. The customer must follow up on their order after handing it over to the shipping company by the store and contact them in case of any inquiries or delays. Orders are delivered to the shipping company on official working days, from Saturday to Thursday, excluding weekly and official holidays. Any errors or missing information such as mobile number or shipping address may cause delays, and the customer will be responsible. We apologize for delivering products to incomplete or different addresses from those registered, or registered under pseudonyms. The customer will be notified, and if the data is not corrected, the order will be canceled. If the driver cannot reach the customer or if the order is refused for any reason unrelated to errors in the order, the store management will re-ship the order, and only the shipping fees will be collected or deducted from the pre-paid amount. The store reserves the right to cancel any order that conflicts with the policies of shipping and delivery companies, with reasons for cancellation clarified to the customer. Second: Return Policy: The customer can request a return of products within 3 working days from the date of receipt. If there is a defect in the order. After this period, the customer is deemed satisfied with the order and it has no defect. The returned goods must be in their original condition, unused, and in the original packaging with all labels, accessories, and attached cards. Products with manufacturing defects can be exchanged after contacting customer service via WhatsApp and clarifying the defect details. The store is not responsible for products affected by heat, humidity, or poor storage after the permitted period (3 days) from receiving the order. The customer bears the shipping and delivery costs for returns unless the error is from the online store. Medical products or single-use items cannot be exchanged or returned to protect public health. Return requests can be submitted through the customer's personal account or via the store’s official communication channels within the specified period. The return request must specify the reason for the return. Customer service can be contacted for assistance during working days from Saturday to Thursday. The order will be received and reviewed, and the customer will be notified of acceptance or rejection of the return request within 3 working days. If a product is missing from the order or the weight of the product is less than the shipped weight, its value will be deducted directly from the total order. The decision to reject the return request is final and the store is not obligated to any commitments. If the return is accepted, a return slip will be issued and sent to the customer. The customer must deliver the returned order to the nearest branch of the shipping company within 3 working days and notify the store. After this period, the return slip will be canceled. For electronic payments, the due amount will be refunded to the same card used. The refund duration may vary according to bank policies and may take up to 30 working days after the return process is completed and the customer is provided with the receipt. If the order is canceled and the payment method was via electronic payment cards, the customer bears the refund fees according to the card type. In exceptional cases, the amount will be transferred to a bank account inside Saudi Arabia (IBAN) if refunding to the card is not possible. The customer will be contacted to provide bank account details. Third: Orders: - Before payment, the customer must review the entered data. - Before ordering, please carefully read the product description and verify its details. - The customer must ensure that the shipping company covers home delivery in their area; some areas may only allow (pick-up from the branch). - The store has the right to cancel the order if the product is unavailable or out of stock. We are not responsible for any results caused by misuse of products. It is important to follow the instructions attached with each product and ensure proper use. For products without instructions, consult a specialist. We do not provide medical prescriptions or detailed usage instructions for products. Always consult a qualified specialist or doctor before using any product, especially if you have specific health conditions or are taking medications. Fourth: Cancellation: - The customer has the right to cancel the order before the shipping slip is issued, with no fees, and the full amount (product value + delivery fee) will be refunded. Fifth: Returns by the shipping company: The delivery companies have the right to return the shipment to the store in the following cases: - If the customer is not present at the delivery address. - Customer refused to receive the shipment. - Customer did not respond to calls and messages from the delivery company. - The shipment exceeded the specified time at the delivery company's branch (if pickup from the branch). - There was an error in the address or contact numbers. In these cases, the customer bears the shipping, delivery, and return costs, which will be deducted from the order value when returned to the store for customer retrieval. Now you can enjoy the shopping experience without worry from Atarah.com store. WhatsApp wa.me/966549666018
